							ROI \| netServices

The ROI Approach is a highly successful framework at the core of our business. It is not a proprietary methodology of scripted interviews and workshops or a computer-based tool that devalues content knowledge and creative thinking. We understand that if they remain static, eBusiness systems provide limited value. Our framework and principles specifically address the dynamic needs of eBusiness by incorporating the flexibility to recognize current and emerging trends in information technology and eBusiness.

Our approach addresses both the Business Operational View (BOV) used to describe the business aspects of eBusiness, and the Functional Service View (FSV) used to describe the technical implementation. It is comprised of four stages:

Conceptualize:

Define business results, strategy, business model, and initiatives (end-focused, rather than means-focused)

Define the technology opportunities
Decide overall direction

Design:

Scope and design the business application and supporting software and infrastructure (designing the means to accomplish the end)

Scope architecture and applications
Design, specify, architect, and prototype the solution

Engineer:

Rapidly develop and deliver applications that generate results (means focused to the end)

Implement the business application software and infrastructure
Enable successful rollout and capture benefits

Evolve:

Revisit the solution and evolve it over time in response to changing business and technology environment (evolving the end and adapting the means to it)

Outsourcing of ongoing application development and infrastructure enhancement, maintenance, and support
Gather feedback on measures and make required adjustments

Knowledge Management is at the core of ROI's day-to-day operations. It provides us with a competitive advantage by:

Promoting professionalism
Creating revenue opportunities
Increasing efficiency
Making us more valuable to clients, employees, and partners

Knowledge sharing is an explicit goal of each engagement. Through our extranet we share information securely with each of our clients. We intentionally extend knowledge beyond industry boundaries. As we increase our expertise in each of our client's industries, we are able to cross-pollinate ideas and knowledge from inside as well as outside a given industry.

Risk management is an important priority. By working within our tested framework, ROI is able to effectively mitigate the three areas of information technology risk.

Business Risk - is the correct problem being addressed?
Technology Risk - was the appropriate technology selected?
Deployment Risk - will the resulting changes be adopted by end-users?