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- Customer Self-Service -- Helping customers help themselves increases
customer satisfaction and reduces the costs of call centers and
support personnel.
- e-Business
-- Efficiently managing communications and transactions among
all entities slashes transaction costs, reduces inventory costs,
and improves profitability.
- EDI, VMI/DMI
-- Automating procurement, purchase orders, billing, invoicing
and statement viewing enhances efficiency.
- Electronic commerce -- On-line stores with secure transactions and
payment over the Web makes consumer and business purchasing more
convenient.
- Enterprise Application Integration (EAI)
-- Helping different applications,
platforms, and databases-including enterprise software
applications, legacy systems, custom applications, and
proprietary databases-work together provides increased
flexibility and valuable data
integration.
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